* { margin: 0; padding: 0; box-sizing: border-box; }
body { font-family: Arial, sans-serif; background: #f4f4f4; }
.container { max-width: 1400px; margin: 20px auto; padding: 20px; background: white; border-radius: 8px; }
.form-group { margin-bottom: 15px; }
.form-group label { display: block; margin-bottom: 5px; font-weight: bold; }
input, textarea, select { width: 100%; padding: 8px; border: 1px solid #ddd; border-radius: 4px; }
button { background: #007bff; color: white; border: none; padding: 8px 16px; border-radius: 4px; cursor: pointer; }
button:hover { background: #0056b3; }
.pipeline { display: flex; gap: 20px; margin-top: 20px; }
.column { flex: 1; background: #f9f9f9; padding: 10px; border-radius: 8px; min-height: 500px; }
.ticket { background: white; margin-bottom: 10px; padding: 10px; border-radius: 6px; box-shadow: 0 1px 3px rgba(0,0,0,0.1); }
.ticket-id { font-weight: bold; color: #007bff; }
.btn-accept { background: #28a745; }
.btn-start { background: #ffc107; color: #000; }
.btn-done { background: #17a2b8; }
.btn-report { background: #6f42c1; }
.header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 20px; }
.logout { background: #dc3545; padding: 5px 10px; border-radius: 4px; color: white; text-decoration: none; }
.error { background: #f8d7da; color: #721c24; padding: 10px; margin-bottom: 15px; border-radius: 4px; }
.info { font-size: 0.85em; color: #666; margin-top: 5px; }